FAQ

SHIPPING

-How long before I receive my order?

We strive to provide you with the best products for action sports around the world through partnerships with the best global vendors & manufacturers. Each vendor & manufacturer is thoroughly inspected to maintain high product quality standards.

All orders are processed within 3-5 business days

Orders are shipped directly from our global partners. Depending on the region and customs, orders typically take 2-4 weeks for delivery,  but these times can vary.

Please refer to your tracking number to determine more accurate delivery times. 

 *Exceptions: The following Flowridge branded products have shorter delivery times and are processed & shipped directly from the US as outlined below:

1. FLOWRIDGE PRIMAL MOUNTAIN BIKE FLAT PEDALS

2. FLOWRIDGE SKI SNOWBOARD GLOVES 

United States: 2-6 days for delivery

International: 7-14 days for delivery

ORDER PROCESSING

- What payment methods are accepted?

We currently accept all major credit cards and PayPal.

-Is my personal information safe?

We do not share customer information with any third parties. The only information we use is your e-mail and shipping address to fulfill your order and contact you if necessary. Payment information is not stored on our website.

-What is your return policy?

Returns and exchanges are only valid 15 days after delivery. Unfortunately, after this time we cannot offer you a refund or exchange.